We guarantee all our products will be shipped out free of defects, damages and shall include all necessary parts; We offer 1-year warranty for all our items (main machine only). 3-month warranty for spare parts, do not include consumable/ disposable parts, like replacement bulbs, any glass pieces, filters and vacuum tubes; Damages caused by water, tampering, mishandling, abuse, or misuse of the appliance is not included in; For all products, the warranty is valid for one year. The warranty is effective once the machine is delivered from our warehouse; We refuse returning the goods without any quality defects. Like changing mind or don't like the items after receiving the goods; Please contact us within 7 days and return the parcel within 30 days. If this item is in your possession more than 7 days, it is considered to be used and we will not issue you a refund or replacement. Please pack the item well and MUST provide us tracking number, specific reason for the returning.
We ship to confirmed order address only. Your order address MUST MATCH your shipping address. And we usually ship out the parcel in 3~7 days after order confirmation; China Post Air Mail usually takes about 15-35 working days, but for some areas of Russia, Brazil, Belarus, Ukraine, Kazakhstan it may take over 40 working days; Other commercial expresses like DHL, TNT, FedEx, EMS etc., which usually take about 3~10 days; Please contact us to prolong the shipping time if it is running out, please DO NOT open dispute when the shipping time is over 5 days; Weekends and holidays are NOT counted into the shipping time and it can be prolonged during holiday seasons; If you have not received your shipment within 30 days after delivery, please contact us. We will track the shipment and get back to you ASAP; Import charges & tax are buyer's responsibility; We are not responsible for any accident, delay or other issue which caused by shipping services.
Product’s color may vary due to different monitor display. Please do not place the order if you have concern about this; If the item is returned due to color differences, we WILL NOT pay for the returning cost.
After your collection, we’d appreciate if you can take a few moments to leave us feedback; Your satisfaction is our No.1 priority. We value your feedback to enable us to improve services to you. We strive to make every sale safe, fast, and worthy of your 5-star ratings. Please CONTACT US before leaving any neutral, negative feedback or opening dispute. We understand your concerns, we will do our best to help you out. If there is any problem with your order, please do not hesitate to contact us, we’ll be here all the time to be of an assistance.
We accept Alipay, PayPal, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW. Payment must be made within 3 days of order. If you can't checkout immediately after order submitting, please wait for a few minutes and retry. For distributors, we offer special discount. Please contact me if you have any interests in reselling our machines.